Points Awarding and Redemption Guidelines

- Points are valid for 36 months from the date of accrual, and expired points cannot be used.
- Available stores may vary depending on operational circumstances.
- Points for room usage are only accrued for reservations made through the Jeju Shinhwa World Reservation Office or the official website. Some room packages may be excluded from point accrual.
- Points cannot be accrued for MICE bookings, complimentary rooms, reservations made through special contract partners, tickets/passes/vouchers purchased via external vendors, or annual fees and voucher purchases for programs operated or conducted via membership.
- Points may not be accrued or redeemed for certain retail and promotional items; please check with the store in advance.
- When using points, the deduction is based on the regular (non- discounted) price.
- Points must be accrued at the time of payment. For belated accrual, it is only possible at directly managed stores within 30 days from the date of payment upon presenting a receipt.
- A 4- digit PIN is required to use Shinhwa Rewards points. You can change your PIN in the mobile app under ‘Settings -  Security Settings -  Change PIN.’
- If you forget your PIN, you can re- register it via the ‘Jeju Shinhwa World website’ or the ‘Shinhwa Rewards app.’
- A 5% service fee will be charged when using points at partner stores outside of Jeju Shinhwa World's directly managed F&B outlets.
- Accrued points are non- transferable to third parties, including other members.
- Points used to determine membership tiers are based on the actual amount paid; promotional/event points are not included.
- For more details, please refer to the Shinhwa Rewards Membership Program Terms and Conditions.